Privacy Policy
Effective Date: May 13, 2026
Trail Dust Offroad Tours, Inc ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you book a tour with us, visit our website at www.traildusttours.com, or communicate with us by phone, email, or text message. It also explains how we use that information and the choices you have.
By booking a tour, contacting us, or using our website, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us when you book a tour, contact us, or sign up to receive messages from us. This includes:
- Your name, email address, and phone number
- Booking details such as tour date, number of guests, pickup location, and any special requests or accessibility needs
- Payment information you submit through our booking system (processed by our payment processor; we do not store full card numbers)
- Messages and call records when you communicate with us by phone, text, or email
- Any other information you choose to share with us
We may also collect limited technical information automatically when you visit our website, such as your browser type, device type, and pages visited. We use this to keep the site running smoothly.
How We Use Your Information
We use your information to:
- Confirm and manage your tour booking
- Communicate with you about your booking, including reminders, check-ins, weather updates, and changes
- Provide customer service and respond to your questions
- Process payments and issue receipts
- Send you text messages you have opted in to receive
- Improve our services and website
- Comply with legal obligations
How We Share Your Information
We share your information only with the service providers and parties we need to in order to operate our business. These include:
- Our online booking and reservation platform
- Our payment processor for handling transactions
- Our phone and text messaging provider
- Email service providers we use to send booking confirmations and customer communication
- Government agencies or law enforcement when required by law
We do not sell your personal information. We do not share your information with third parties for their own marketing or promotional use.
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Trail Dust Offroad Tours Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at tours@traildusttours.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Your Choices and Rights
Text Messages
You can stop receiving text messages from us at any time by replying STOP to any message we send you. You can reply HELP for assistance.
If we send you marketing emails, you can unsubscribe using the link at the bottom of any such email. Booking-related emails (confirmations, reminders, changes) will continue so we can manage your tour.
Access and Corrections
You can ask us what personal information we have about you, request a correction, or ask us to delete your information by emailing us at tours@traildusttours.com. We will respond within a reasonable time. Some information we may need to keep for legal, accounting, or safety reasons.
How We Protect Your Information
We use reasonable administrative and technical measures to protect your personal information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your information for as long as needed to provide our services and to meet legal, accounting, and safety obligations. When we no longer need it, we delete it or de-identify it.
Children's Privacy
Our services are intended for adults booking tours. We do not knowingly collect personal information directly from children under 13. Parents and guardians provide information about minor guests as part of a booking. If you believe a child has provided us information directly, please contact us and we will delete it.
Cookies and Website Analytics
Our website may use cookies and similar tools to help the site work, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.
Links to Other Sites
Our website and emails may link to other sites we don't operate, such as our booking platform or hotel partners. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of the policy. If we make significant changes, we will let you know by email or by posting a notice on our website.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Trail Dust Offroad Tours
1665 S. Craycroft Rd. | Tucson AZ 85711
Email: tours@traildusttours.com
Website: www.traildusttours.com